The agreement, in one place

1.1 At checkout, Client may choose from the following Package types, as offered on Collective’s website at the time of purchase: Single Session, 1-Month Plan, 2-Month Plan, 3-Month Plan, Custom Plan, Academic Coaching, or Education Consulting. This Agreement applies automatically to whichever Package Client purchases.

1.2 Unless otherwise agreed, sessions are one-on-one, 60 minutes, and held online via Google Meet with a shared workspace.

1.3 Pricing is set at the rate confirmed at the time of purchase and displayed on Collective’s website; applicable DC sales tax will be added at checkout. Promotional pricing, where offered, applies only as stated at the time of booking.

2.1 Payment is collected via Stripe Checkout (credit/debit card, Apple Pay, or Google Pay) and is due at the time of purchase, before the first session of the Package, as described in Collective’s Terms of Service.

2.2 Session packages and plans follow the refund terms in Collective’s Cancellation & Payment Policies: unused sessions purchased as part of a plan are fully refundable within 14 days of purchase (at the standard single-session rate, with any plan discount removed), and non-refundable but transferable to another student in the family after 14 days.

3.1 Client acknowledges and agrees to Collective’s tiered cancellation and rescheduling policy, summarized here for convenience and governed in full by the Cancellation & Payment Policies page:

• (a) More than 24 hours’ notice: reschedule or cancel at no cost (full credit or refund).
• (b) 12–24 hours’ notice: one courtesy reschedule per month at no cost, or 50% credit toward a future session.
• (c) Less than 12 hours’ notice, or no-show: full session fee applies.

3.2 Illness, school emergencies, and family situations will be handled with reasonable flexibility — Client should contact Collective as soon as possible.

3.3 If Collective must cancel a session, Client will receive full credit or a full refund, Client’s choice.

4.1 Either party may end an ongoing tutoring, coaching, or consulting plan with one (1) week’s written notice. Collective may end the arrangement sooner for non-payment, repeated no-shows, or conduct that makes the arrangement unworkable.

4.2 Any session fees already earned remain due. Any unused, prepaid session credit will be refunded or credited per Section 2.2.

5.1 Every tutor and coach in the Collective has cleared a criminal background check (including a sex offender registry search) before their first session, has signed a written code of conduct, and is trained as a mandatory reporter under District of Columbia law (D.C. Code § 4-1321.02).

5.2 Sessions are held on Google Meet; a parent may be invited to the calendar event and may observe any session at any time. Sessions are not recorded by default — any recording requires Client’s separate written consent.

5.3 Safety concerns may be raised at any time through Collective’s booking form (marked “Safety concern”); Collective will acknowledge within one business day. In an emergency, call 911; the DC Child and Family Services Agency hotline is (202) 671-SAFE (7233).

6.1 Client consents to Collective’s collection and limited use of Student information (name, grade, academic focus, session notes, and — where the Client authorizes it — diagnostic data such as i-Ready scores or IEP/504 context) solely to provide and improve services, as described in Collective’s Privacy Policy.

6.2 For Students under 13, this consent satisfies COPPA’s parental consent requirement. Where a school or district is the engaging party, FERPA governs and the school retains ownership of student records.

6.3 Client may request access to, correction of, or deletion of Student records at any time through Collective’s booking form.

7.1 Collective and its tutors will provide services in good faith and to a high professional standard. Neither Collective nor any tutor guarantees any specific grade, test score, or academic outcome.

8.1 For twenty-four (24) months from the date this relationship begins, Client agrees not to engage, directly or indirectly, any tutor or coach introduced through Collective for paid tutoring, coaching, or consulting services outside of Collective’s platform.

9.1 This Agreement summarizes key terms for Client’s convenience. It does not replace, and is governed in full by, Collective’s published policies, each incorporated into this Agreement by reference:

• Terms of Service
• Privacy Policy
• Cancellation & Payment Policies
• Safety & Screening

9.2 If any term in this Agreement conflicts with the incorporated policies above, the version in effect on Collective’s website at the time of the relevant event governs.

9.3 This Agreement is governed by the laws of the District of Columbia.

By completing a purchase of any Package through Collective’s website or booking process, Client acknowledges having read and agreed to this Agreement in full and confirms they are the parent or legal guardian of the Student. Client should retain a copy of this Agreement for their records. Client’s name and the date of purchase are recorded automatically as part of the checkout process. For engagements arranged outside the standard online checkout (e.g., school or district consulting), Collective may request a signed copy on request. Questions about any policy referenced above can be sent through the booking form at capitallearningcollective.com.

This document is a template and does not constitute legal advice.