Policies

Fair rescheduling and cancellation policies

Honest, plain-language terms for booking, paying, rescheduling, and cancelling sessions. These apply to tutoring engagements. Consulting and coaching follow their own scope of work, agreed during the intro call.

Last updated: June 2026

Payment

Invoices are sent through PayPal, which accepts credit and debit cards, bank transfers, and PayPal balance. You do not need a PayPal account to pay.
Tutoring invoices are due at booking. We hold your session time once payment is received.
Education consulting and academic coaching engagements are quoted during a free intro call. Invoices for those are sent before the first session begins.
Receipts are emailed automatically by PayPal after each payment.

Rescheduling

More than 24 hours before a session: reschedule any time at no cost. Just reply to your confirmation email or message us.
12 to 24 hours before: one courtesy reschedule per month at no cost. Beyond that, the session is treated as a late change and the late-cancellation policy applies.
Less than 12 hours before: counts as a late cancellation (see below).
We will always try to find a make-up slot that works for your family, even when we cannot waive a late fee.

Cancellation

More than 24 hours before a session: full credit toward a future session, or a full refund to your original payment method on request.
12 to 24 hours before: 50% credit toward a future session.
Less than 12 hours before, or no-show: full session fee. We have already prepped the lesson and held the tutor’s time.
Illness, school emergencies, and family situations are handled with grace. Reach out and we will work it out.

Session packs and refunds

5-session and 10-session packs are valid for 6 months from the date of purchase.
Within 14 days of purchase: unused sessions are fully refundable at the single-session rate ($99), with the pack discount removed from the refund.
After 14 days: packs are non-refundable but can be transferred to another student in your family.
Refunds are processed back to your original payment method within 14 business days.

If we have to cancel

Life happens to tutors too. If we ever need to cancel, you will receive 100% credit toward a future session or a full refund. Your choice.
We will always give you as much notice as possible and offer a make-up time first.
If the same family experiences two tutor-side cancellations in a row, the third session is on us.

Our promise

These policies exist to protect everyone’s time, including yours. We are a small team, and every held session has a real tutor preparing for a real kid.
We try to lead with empathy. If something genuinely unexpected comes up, message us. We have parents and kids on our side of the table too.
These terms apply to tutoring sessions. Consulting and coaching engagements follow the terms in their individual scope of work.

questions?

Anything here unclear?

Send us a note through the booking form or message us before your first session. We would rather sort it out up front than surprise anyone.

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